Frequently Asked Questions(FAQs)

When someone sends a fax to you it will be available in your mailbox as a PDF attachment. You will also get notification through SMS when you receive a fax. Replying to the email with the attachment can send a Fax back to the same sender.

You can send a fax by sending an email with an attachment to <faxno>@superfax.in
For example 01244100141@superfax.in. The attachment is extracted and sent to 0124-4100141 as a paper fax.

1. Open you email Id which you have registered with superfax.
2. Click on Compose Mail or New Mail depending upon you email client.
3. In TO field enter the receivers fax No. as <std code><fax no>@superfax.in
4. Attach the documents which need to be send as fax in any of below mentioned formats pdf, htm, html, doc, docx, tiff, rtf, txt, xls, xlsx, csv, ppt, pptx, jpg, png, jpeg, gif, bmp, tif
5. Click on send mail and your fax would be send to the receiver.

1. Go to our website http://www.superfax.in
2. Click on Sign IN
3. Enter Your User ID (abc@abc.com) and Password (123456).
4. Once Logged In Click on Send Fax from left hand side menu.
5. 5. In the TO Field Enter the receivers Fax No as <STD CODE><Fax NO>
6. Select the Plans, If you have multiple plans available or leave it to Defaults plan.
7. Click on Fax file 1,2 or 3 and attach the documents which need to be send as fax in any of below mentioned formats
   pdf, htm, html, doc, docx, tiff, rtf, txt, xls, xlsx, csv, ppt, pptx, jpg, png, jpeg, gif, bmp, tif
8. Click on Send Fax & your fax would be send to the receiver.

To send a international fax the please follow the following format:
<00><Country code><State Code><Phone No.>@superfax.in
E.g to send a fax to a USA no. 310-584-7509 0013105847509@superfax.in where 1 is country code for USA 310 is a state code of LAX

1. Online Payment: You can pay online through our CCavenue Payment gateway. If you have not yet registered then you can visit this link to pay:
   https://superfax.in/pay/
   If you have access to our web panel then you can pay through the link in our panel.
2. By Cheque: You can pay through cheque. The cheque should be marked in favour of M/S Knowlarity Communications Pvt Ltd. The bank details are listed below.
3. Direct Transfer: You can directly transfer the funds also. The bank details are listed below

Bank Details:

1. Go to our website www.superfax.in
2. Click on Sign In
3. Enter your user name and password
4. Click on login

1. Click on Fax Box
2. Click on Outgoing Log
3. There you would see the status of current or old fax sent by you.
4. To know the more details hover your mouse on the current order no.
5. A Pop box would appear showing you the status of the fax and attempt made by the system in order to sent the fax.

1. Please ensure you are sending the fax from your registered email Id.
2. If you are using your registered email please check the Internet connectivity.
3. Check the attachement format.At present we support the following file formats. pdf, htm, html, doc, docx, tiff, rtf, txt, xls, xlsx, csv, ppt, pptx, jpg, png, jpeg, gif, bmp, tif
4. Please ensure the document was attached properly.
5. Please fax number was mentioned in the correct format (Refer Q1).
6. Log in to you superfax panel and see, if the fax sent by you reflects in Outgoing Log.
7. If you are unable to diagnose the problem, please feel free to contact our Technical support team at 011-47606788.

For sending a fax to an international numbers charges vary of geographical location. To have more information on Charges.

1. Please log in your account account (Refer Q2).
2. Click on My account.
3. Click on Rate Card.

1. Log in to your account.
2. Click on My account.
3. Click on change password
4. Type desired in new password field
5. Retype Password.
6. Click on change password. Bingo! your passowrd has changed